What are Pro Services?
Pro Services is when our talented team of Audio Visual technicians come to your venue of choice, set up and run your event.
What are DIY Rentals?
“Do It Yourself” Rentals are items you can rent from us with or without Pro Services. They arrive to your venue, office or home. Shipping is always free. We include instructions and 24/7 support. When you’re done, you return them using our pre-paid shipping label.
What is a CollaboCrate™ Package?
Are you accredited by the Better Business Bureau? (BBB)
Can I rent items separately?
Yes, you can also rent individual items in our online rental store or by calling us at 1-888-982-8736.
I don't want to buy a screen. Why do you not have a DIY rental option?
No joke: brand new projection screens are cheaper to buy and ship than it is to ship you an old projection screen and have it returned to us. This method is far more cost effective and much friendlier on the environment, too.
Still don’t want to keep the screen? Reach out to us at firstname.lastname@example.org and we can recommend a local charity that will pick it up.
Can I deliver a presentation with a CollaboCrate™ package?
How many guests can I share with?
What about sound?
Our DIY sound equipment does simulated surround sound and work well for groups of 50 attendees or less.
What else do I need?
A space to meet in is the only other thing you need! It could be a hotel, meeting room, conference center, restaurant, lounge, airport… you name it! The possibilities are endless!
Just FYI: Our projectors work best when placed on a steady, level surface, such as a table or a stand, so you may want to double check that your meeting space has something like this.
Does my meeting venue need to provide a phone line for the conference speakerphone?
Are batteries included?
Yes! If anything in CollaboCrate requires batteries, we include them!
Does this work with a Mac? Or a Surface Pro?
Yes! Adaptors are included in our CollaboCrate packages. Or they can be added on as an a la carte item to individual rentals.
Why are your prices so low?
I've found lower prices elsewhere. What's up?
Don’t get fooled by the hype. Good HD projectors of 3200 lumens or more cost around $800-$1000 new. Many AV companies renting cheap projectors for under $80 a week, are likely renting you a dusty, dirty, old, dim projector — probably with an old bulb, too!
We cycle all our projectors out after a year of use, ensuring you’re always getting modern and fresh equipment. Plus, we’re the only AV rental company that lets you keep your screen for re-use!
Can I take my CollaboCrate to go?
Can I use a screen other than the one you send me?
Yes. Our projectors can shoot beautiful, bright images, as wide as 15 feet.
Is a CollaboCrate good for weddings? Parties?
What if I need to extend my rental?
Call us right away at 1-888-982-8736 and we’ll do everything we can to extend your rental.
Something in my CollaboCrate doesn’t seem to be working and I’ve tried everything. I think I need a replacement. What do I do?
Do I need to be a genius to set up my CollaboCrate?
What if I have technical difficulties?
But what if I still need help?
CollaboCrate also offers programs that provide replacement equipment from a local provider, or, include backup equipment with your order, so mission-critical events can continue when the unlikely occurs. Call us to chat about these options.
Can you ship your CollaboCrate to my venue?
Yes, we ship to homes, offices and other venues within the 48 United States.
We also offer free delivery and pickup to the Atlanta, GA area.
What if we are tax exempt?
Do you hold or authorize any additional funds?
If I lose or break items in my CollaboCrate, am I responsible?
Accidental Damage Insurance covers things like accidental bumps, drops, scrapes, cracks, and scuffs. If any of this type of damage should render an item unusable in any way, you’ll only pay for 10% of the replacement or authorized repair.
Accidental Damage Insurance does not cover intentional damage, damage by liquid for any reason, or damage caused by spikes in voltage. You should use all of our items behind a proper circuit breaker, GFCI outlet, or power surge protected switch.
Damaged and lost equipment is part of the AV rental business. Despite all the scary stuff our lawyers make us include, at the end of the day, we’ll always work with you on getting things fixed and restored as fairly and expediently as possible.